1. Information We Collect

When you use travelervan.in — for bookings, contact forms, enquiries or account registration — we may collect:

• Full name
• Email address
• Phone number
• Mailing / residential address (when required for booking or billing)
• Driver’s license / identity proof (if needed for vehicle rental eligibility)
• Payment details (only when you make bookings or payments through the site)
• Any other information you provide voluntarily (for example, special requests, feedback, messages.)

2. How We Use Your Information

We use the information you provide to:

• Process and manage your booking requests and rentals
• Confirm bookings, send invoices, receipts, and booking-related updates
• Communicate with you regarding your booking, support requests, or cancellations
• Verify eligibility when required (e.g. driver’s license verification)
• Provide customer support and respond to your inquiries
• Share promotional offers or updates, if you opt in for such communications
• Improve our website, services, and user experience

3. Cookies and Tracking Technologies

We may use cookies or similar tracking technologies to:

• Remember user preferences and booking details
• Enhance your experience on our website
• Analyse site traffic and user behaviour for improving our services

If you prefer, you can disable cookies via your browser settings. Be aware, however, that disabling cookies may limit certain features of the site.

4. Sharing and Disclosure of Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except in the following circumstances:

• To trusted service providers (such as payment gateways, booking management, or support services) who assist us in operating our website or servicing your bookings — and who agree to keep your information confidential
• To comply with legal obligations, or to respond to lawful requests by public authorities (e.g. law enforcement), where required
• To protect our rights, property, or safety — or those of our users — in cases of fraud, abuse, or other wrongdoing

We may share anonymised, aggregate data (which does not identify any individual) for statistical or marketing purposes.

5. Data Security

We take reasonable measures to safeguard your personal data. These include using secure servers, encryption (especially when processing payments), and restricting access to authorized personnel only. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

6. Data Retention

We retain your personal information only as long as necessary to provide you services, manage bookings, or comply with legal obligations. Once your data is no longer required, we will securely delete or anonymise it.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Ask for corrections if your data is inaccurate or incomplete
• Request deletion of your personal data (subject to our need to retain certain information for legal, accounting or security reasons)
• Opt out of future marketing communications at any time

8. Third-Party Links and Services

Our site may contain links to external websites or services (for example, third-party payment gateways, external booking systems, or travel partners). These third-party sites have their own privacy policies and practices. We are not responsible or liable for how they handle your personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of travelervan.in after such modifications constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, you can contact us at:

Email: info@travelervan.in